The long awaited newsletter has finally released, explaining our new features. We did a complete remodel on the layout, explaining the great features of our software, we hope you enjoy it. HeyBubble live chat. 

Building Bridges

By building bridges we mean creating a means to communicate with your visitors, creating instant feed back. It will bring much delight to your website users to see a live chat window that will allow them the ability to have instant communication with a member of management, CEO, or technical support, fixing any problem you may have right on the spot. The bridge metaphor is great your users are trying to cross a gap may it be either a body of water or a canyon how are they going to cross that gap that separates them from yourself? Use a structure to bring you and them together in this case a live chat software will bring you together. 

Tearing Down Walls

Tearing down walls will let your visitors be able to speak with you directly allowing for greater communication, in turn leading to potential better growth and sales. We can take a look back into history to learn from mistakes that past generations have made, sure you can argue those decisions were for political reasons and aren’t relevant in sales, but if you really stop to break it down, it actually does apply. For example the image above is the tearing down of the Berlin Wall, which allowed a nation to be connected again. Before the wall was torn down it was hard for people to communicate with each other. The wall in the case of sales and your website is E-mail, and telephone, sure they are great but your visitors/customers will feel left out as if there is a wall blocking the communication between yourself and them. So take the time to lift the Iron Curtain and “Tear Down That Wall.” Your visitors will thank you for it.

http://www.heybubble.com live chat software

HeyBubble en une minute.

Version française d’ici peu.

Best, 

Heybubble Team

1. Do not forget that your customer is the one paying your salary and making your job possible. Truly listen to them, and they will feel comfortable letting you know what they want and the best way to provide them great service.

2. Take time to ask questions and concentrate on what the customer is really saying.
Pay attention to their words, feelings, tone, etc…

3. Anticipate and identify needs. People will buy solutions to problems before buying goods or services. The more you know them, the better, you will be able to anticipate their needs. The best way to know your customers is to communicate regularly with your community (social networks, blogs, emails, forums, etc…)

4. Make people feel important and appreciated. Adapt to each of your customers and treat them as individuals, they will value your sincerity and this will create trust. 
Don’t forget to thank them every time you have the oportunity.

5. Always look for ways to help your customers. Tell them “yes” when they have a request, even if you figure out how afterwards. Show customers it’s easy to do business with you!

6. Do not be afraid to apologize, when something goes wrong, value your customers’ complaints, it’s an oportunity for you to improve your business.

7. Always give more than expected. The future of your company lies in keeping customers happy. What can you do that the competitors might not do?

8. Pay attention to feedback. You will never be done with improvements. Encourage suggestions, find methods that make people tell you what they like and what they don’t.

9. Your employees are your internal customers, treat them well. Thank them and let them know they’re important, they will do the same with your customers.

10. Use a great customer service tool, like the one we offer  HeyBubble live chat software.

Happy Chatting

There are plenty of great features that you can use to optimize your customizable chat window, from adding your company logo to your live chat widget, to connecting socially with buttons linked to your social media pages. Enabling and setting up different options will give your visitors a different experience rather than just having the chat plain.

Pop Up Welcome Button

The popup bubble is a great way to gain the attention of your visitors and let them notice that there is a chat window on your website. It is also a great way to display a brief one sentence message just like the one that we have, “This is HeyBubble, check it out!”

Customization of chat header

The header of the chat window is customizable with the option to allow your visitors to print or email the chat transcript to themselves for future reference. It is important to let the user print or download the transcript of the chat because it doesn’t only allow them to access the chat but it also allows you the opportunity to display your companies logo at the top of the transcript, which will also help to promote your website.

Another great feature is the rating feature, which allows your visitors to rate an operator based on their performance, a thumbs up if the operator provided excellent service, thumbs down if the service was below expectations. This allows account manager to see the performance of an operator based on visitor rating.

The Logo in the top right corner is where your visitors see the companies website that they are on.

Inside the Chat Box

Inside the chat box the visitor will see the image of the operator that they have uploaded this gives your live chat a more personal feeling, rather than a static non human interaction type of feeling. There is also another great option of displaying the operators name, this helps to add to the feeling of person to person interactions, which will create trust in your visitor, and add personality to your operator.

Chat Window Footer

The footer is a great place to add your social media page links, allowing your vistors to click the buttons while chatting instead of having to search your website for them. By connecting your social media pages to the chat window you are creating an opportunity for the visitor to click  and follow or like your company pages.

The HeyBubble link is on the chat to remind yourself and your visitors of the company who has provided the awesome live chat experience between yourself and your visitor.

Timothy Cocores

http://www.heybubble.com

Live chat software

It’s Friday, Most people feel like (see image below)

But not the HeyBubble Live Chat Software team, sure we implement things to break up the day like HeyBubble Inc Star Wars Fridays, but we are hard at work, implementing new features, creating, and polishing what is soon to be one of the greatest live chat software, if not already the greatest. We love all of your feed back, comments and concerns. We are working hard, but don’t hesitate to stop by and say hi in the live chat. 
- Team HeyBubble
http://www.heybubble.com Live Chat Software

Tomorrow 6:00 AM EST our website will be down for maintenance, what does this mean? Only one thing, new great features and an upgraded server, the new features I will leave unnamed so that you can toss and turn over it tonight, I will however leave you with a little sneak peek of what it could possibly be.

Truly Yours,

Team HeyBubble

We are moving… Um servers that is after a long debate, we decided to switch server platform, which should address the delay in the chat pop up. Our new server provider will allow us to have more users accessing the site at one time with out slowing down the overall page. Like we said before we have received a large response to our Beta and it has overwhelmed our past server platform. Expect to see the server issue addressed this week. Our new server platform will fix this issue. So in the words of Ray Arnold from Jurassic Park “Hold on to your butts.”

As of today we created a Quora blog to our arsenal of social media, this is our way of reaching out and extending our product message to other users on the internet. We Love Tumblr and we are not abandoning it, we are just using both. You can find our Quora Blog @heybubble.quora by clicking this link. Thank you, and happy live chatting!